Updated at 8 March 2021. Updates will be made as we receive advice from the New Zealand Government and Ministry of Health.

SkyCity Queenstown is delighted that we have moved to COVID-19 Alert Level 1. The health and safety of our staff and guests is our number one priority. Please keep the following in mind:

SkyCity Conditions of Entry

  • If sick, please don’t come to SkyCity Queenstown
    • If you are feeling sick, please, DO NOT come to SkyCity. Please stay at home and seek medical advice. Take care of yourself and only come to SkyCity when you have fully recovered. By doing so, you will be keeping yourself and others safe.
  • Wear a mask if you wish
    • If you feel more comfortable wearing a mask, then you’re welcome to bring your own and wear whilst here at SkyCity Queenstown. We may ask you to remove your mask briefly for identification purposes.
  • Don’t be concerned if you see members of staff wearing masks
    • Don’t be alarmed if you see some of our own team wearing masks. It’s not a mandatory requirement, but some of the team may choose to wear them for their own peace of mind.
  • Sanitise regularly
    • Please sanitise or wash your hands regularly. We have multiple hand sanitiser stations throughout SkyCity Queenstown. Please take advantage and use them. We have plenty available to keep you safe when you’re visiting us.
  • Good cough & sneeze etiquette
    • When you visit SkyCity Queenstown, please ensure you have good cough and sneeze etiquette. Cough or sneeze into your elbow or by covering your mouth and nose with tissues. Put used tissues in the bin or a bag immediately. Follow up with using our hand sanitiser or alternatively wash your hands with soap and water (for at least 20 seconds).
  • Be kind
    • Remember to ‘Be kind’ to staff and fellow SkyCity patrons and please enjoy yourself while here.
  • Extra cleaning regimes
    • Extra cleaning regimes have been implemented. We have stepped up the frequency of cleaning to ensure high touch surfaces are sanitised.
    • We’ll have alcohol based sanitiser wipes available if you wish to sanitise your gaming space for further peace of mind.


SkyCity Queenstown Casino will continue to be open from 12pm - 12am daily during COVID-19 Level 1

All other enquiries?

Please contact our customer contact centre from 9am - 5pm (NZT) daily by email contact@skycity.co.nz or call on 03 441 0400

For further current information on COVID-19 please visit www.health.govt.nz or call Healthline on 0800 611 116.