You must have a SHOW by SkyCity card or valid Premier Rewards card to play any of our Casino games.
Don't have a card?
SkyCity Queenstown Casino
Whatever your game, chances are we're playing it right now at SkyCity Queenstown Casino. We have over 80 Gaming Machines and 8 Table Games at just about every level of excitement. R20 to enter.
Open 7 days week*
11am-1am everyday
*Excluding Christmas Day, Good Friday, and 3am–1pm on Anzac Day.
Carded Play
As part of our commitment to provide an even safer gaming experience, you must have a SHOW by SkyCity card (or valid Premier Reward card) to play any of our Casino games.
Don't have a card?
You can sign up now or inside the Casino. To sign up you must provide your name, contact details, a residential address and valid photo ID (passport or NZ/AU driver's licence).
SkyCare Breaks
To provide a safer gaming experience, we have introduced SkyCare breaks at SkyCity Queenstown Casino where customers are required to take:
- a 30-minute continuous break after 5 hours of play;
- a 6-hour continuous break after 10 hours of play;
- a break until the next gaming week starts, after playing for a total of 36 hours from the beginning of a gaming week (gaming weeks start at 7am every Monday).
To see how SkyCare breaks operate see: Electronic Gaming Machines, Table Games.
Long stay rules apply: A customer may stay in the gaming areas for up to 12 hours within any 18-hour period, regardless or whether they are actively gaming.
SkyCity Queenstown
Level 2, Stratton House, 16-24 Beach Street, Queenstown 9300
Call +64 3 441 0400 or email contact@skycity.co.nz
FAQs
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What is age restriction?
You must be aged 20 years or older to enter the Gaming areas at SkyCity Queenstown.
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What is the dress code?
At SkyCity, we are proud to provide you with a world-class environment to enjoy. We require a neat and tidy standard of dress at all times. SkyCity reserves the right to refuse entry where patrons are not appropriately dressed, or if their attire is deemed potentially offensive to others.
The following items are not permitted at SkyCity Queenstown:
- Torn or damaged clothing (except fashionable distressed items)
- Dirty clothes or footwear
- Safety or trade clothing (eg safety vests)
- Hats or caps (unless for religious or medical reasons)
- Sleeveless tops on men
- Gang patches or other insignia
- Sunglasses
SkyCity reserves the right to refuse entry where patrons are not appropriately dressed.
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What form of identification is considered valid?
SkyCity accepts the below as form of identification:
- A current New Zealand or overseas passport
- A current New Zealand driver licence
- A current Hospitality Association (HANZ) 18+ card
- Any other current ID with a photo, date of birth, and which is the product of a government institution
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How can I sign up for SHOW by SkyCity Rewards?
Signing up to SHOW by SkyCity Rewards is free. Provided you are over the age of 20 and not excluded from entering SkyCity's premises you can sign up at the Cashier's Desk on the main gaming floor.
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I have concerns about a friend or family member, how do I stop them visiting?
At SkyCity there are two ways to control your gambling: Self-identified exclusion and Third Party Exclusion. You can either call and speak to our Host Responsibility on 09 363 6000, or if you are at the Casino, please visit the Security desk or speak to one of our security team. More information can be found here.
You must be aged 20 years or older to sign up to Premier Rewards Programme. SkyCity is a responsible host. If you wish to discuss your Gaming, please talk to a SkyCity staff member or call the Gaming Helpline on 0800 654 655. For more information please contact the SkyCity Shift Manager on 0800 SKYCITY.
SkyCity is a responsible host. If you wish to discuss your Gaming, please talk to a SkyCity staff member or call the Gaming Helpline on 0800 654 655. For more information please contact the SkyCity Shift Manager on 0800 SKYCITY.